About this notice
This notice explains how Mubadara Elite Home Health Centre handles information connected with this website and enquiries made by telephone or WhatsApp. Clinical records are also subject to the applicable healthcare confidentiality and recordkeeping requirements.
Information involved
When you contact us, you may provide your name, telephone number, location, requested service and appointment preferences. Information relevant to assessment or care may also be needed. Please share only what is necessary for your enquiry. For reports, identification documents or other sensitive information, ask our team for the appropriate submission method before sending them.
Why information is used
Information provided for an enquiry is used to respond, assess whether the requested service can be arranged, coordinate appointments and communicate about care. Where a service proceeds, additional information may be needed for clinical documentation, billing, insurance coordination where applicable, and regulatory obligations. A booking enquiry is not consent to unrelated marketing.
Access and disclosure
Access to patient and enquiry information should be limited to authorised people who need it for their work. Relevant information may need to be shared with treating professionals, laboratories, insurers or claims administrators where applicable, and competent authorities when required or permitted by law. Ask our team which parties will be involved in your requested service. Sharing must follow applicable confidentiality requirements and any required consent.
Website analytics and cookies
The website code uses Google Analytics to understand website traffic. Depending on browser settings and the site configuration, Google Analytics may collect technical and usage information, such as browser or device information and pages visited, and may use cookies. You can manage cookies in your browser; Google also provides an Analytics opt-out browser add-on. This notice does not itself change your cookie settings. Please do not submit medical information through analytics or public website comments.
WhatsApp and external services
WhatsApp, Google Maps and social media links open third-party services with their own privacy terms. WhatsApp enquiries are for communication and coordination; they do not replace a clinical consultation or the patient record. Avoid sending unnecessary sensitive information. Contact us by telephone if you would like to discuss another way to provide information.
Retention and your requests
Information must be retained for the periods required for its purpose and any applicable clinical, regulatory or legal obligations. You may contact the centre to request access to or correction of your information, raise a privacy concern, or ask about deletion or withdrawing consent where applicable. Requests are subject to identity verification and relevant legal limits; clinical records may need to be retained despite a deletion request.
Children and representatives
A parent, legal guardian or appropriately authorised representative should coordinate enquiries for children or people unable to act for themselves. We may need to verify the representative’s authority before discussing confidential information.
Contact and updates
For privacy questions or requests, telephone the centre using the number below and ask for the person responsible for patient information and privacy. This notice may be updated to reflect changes to website functions and information handling; check the revision date shown on this page.