Scope
These terms describe use of the Mubadara Elite Home Health Centre website and the process for making service enquiries. Any confirmed care plan, consent form and service agreement also apply to the care arranged. Nothing here overrides mandatory patient or consumer rights.
Enquiries and appointment confirmation
Booking and coordination take place by telephone or WhatsApp. This website does not offer online checkout or automatic appointment confirmation. Sending a message or making an enquiry does not by itself confirm an appointment. Our team must confirm the service, location, availability, time and charges with you.
Clinical suitability and service availability
Services depend on the patient’s needs, professional assessment, the centre’s licensed scope, staff availability and location. A clinician may recommend an alternative service or referral where home care is not suitable. A treatment or test may require a prescription, assessment or informed consent before it can proceed.
Information and consent
Please provide accurate contact details and relevant information, including symptoms, allergies, medicines and medical history when requested by the clinical team. If you act for someone else, you must have appropriate authority. The treating team will discuss the proposed care and obtain the consent required for it.
Prices, payment and insurance
The team will explain the service charges and payment arrangements before you agree to proceed. Please ask for clarification on what is included and any additional charges. Insurance eligibility, authorisation and coverage must be confirmed where applicable; a website enquiry does not guarantee insurance payment. Agreed written service terms govern the specific booking, subject to applicable law.
Changes, cancellations and refunds
Contact the team promptly if you need to change or cancel a visit. Any applicable cancellation charge, notice period or refund condition must be explained and agreed as part of the particular service arrangement. This website does not set a blanket non-refundable payment rule. Applicable legal rights remain unaffected.
Safe delivery of care
Please provide an accurate address, access instructions and a suitable, safe environment for the agreed service. Tell the team about access restrictions or circumstances that may affect safe care. Changes to the care plan should be discussed with the treating professional.
Website use and external links
Website content is general information, not an individual diagnosis or treatment plan. Do not misuse the website or publish another person’s confidential information. Links to third-party websites are provided for convenience; their content and terms are their own responsibility.
Questions, concerns and updates
Raise booking questions or service concerns directly with the centre using the telephone or WhatsApp details below. These website terms may be revised; changes do not retrospectively replace the terms already agreed for a confirmed service without an appropriate basis. Applicable UAE laws and mandatory patient rights continue to apply.